https://q5000.co.za/ 2026-07-30 weekly 1.0 https://q5000.co.za/img/video/hero-poster.webp Q5000 — call accounting and PBX reporting in 90 seconds A short tour of Q5000: outbound call costs and department budgets, AI insights, AI phone lookup that identifies unknown numbers into your phonebook, inbound call centre analytics, PDF/Excel reports and client billing. https://q5000.co.za/img/video/hero-1080.mp4 89 2026-07-29T09:00:00+02:00 yes no Intellivoss https://q5000.co.za/img/screenshots/screenshot-1.png Call Cost Dashboard Q5000 outbound dashboard showing today's and this month's call volumes and costs, total PBX load and unacknowledged policy violations https://q5000.co.za/img/screenshots/screenshot-2.png Department Budgets & Branch Rollups Q5000 department budget status grouped by branch, each showing budget, spend and percentage used, with over-budget departments flagged in red https://q5000.co.za/img/screenshots/screenshot-3.png AI Insights & Busy-Hour Analysis Q5000 AI insights writing a plain-English summary of departmental overspend alongside a month-end budget forecast https://q5000.co.za/img/screenshots/screenshot-4.png Budget Forecast & AI Fraud Alerts Q5000 AI security alert flagging a burst of after-hours international calls from one extension, with recommended actions https://q5000.co.za/img/screenshots/screenshot-5.png AI Phone Number Lookup Q5000 top reports listing the most expensive calls, with the AI lookup action that identifies an unknown number and adds it to the phonebook https://q5000.co.za/img/screenshots/screenshot-6.png Phonebook Filled In by AI Q5000 phonebook filtered to AI-identified entries, showing real business names matched to previously unknown numbers https://q5000.co.za/img/screenshots/screenshot-7.png Inbound & Call Centre Analytics Q5000 inbound dashboard with missed calls, recovery rate, abandonment rate, service level and average wait time https://q5000.co.za/img/screenshots/screenshot-8.png PIN & Extension Mapping Q5000 PIN and account code management mapping codes to named users and departments across servers https://q5000.co.za/img/screenshots/screenshot-9.png Call Policy Enforcement Q5000 violations screen listing calls that breached duration, international and after-hours policies, by extension and department https://q5000.co.za/img/screenshots/screenshot-10.png Budget Threshold Alerts Q5000 active budget alerts showing departments past their warning and critical spending thresholds, with one-click manager emails https://q5000.co.za/img/screenshots/screenshot-11.png PDF & Excel Reports Q5000 report preview with one-click PDF, Excel and combined ZIP export plus an AI executive summary https://q5000.co.za/img/screenshots/screenshot-12.png Branded Client Invoices Q5000 branded tax invoice generated from a billing run, itemising calls per client with subtotal, VAT and total due under your own company letterhead https://q5000.co.za/docs 2026-07-10 monthly 0.7 https://q5000.co.za/support 2026-03-19 monthly 0.7 https://q5000.co.za/purchase 2026-03-19 monthly 0.8 https://q5000.co.za/reviews 2026-03-19 weekly 0.8 https://q5000.co.za/vs-man3000 2026-07-10 monthly 0.8 https://q5000.co.za/changelog 2026-07-10 monthly 0.6 https://q5000.co.za/terms 2026-07-06 yearly 0.3 https://q5000.co.za/videos 2026-07-30 weekly 0.8 https://q5000.co.za/img/video/outbound-dashboard-overview.webp Q5000 Outbound Dashboard Overview A quick tour of the Outbound Dashboard in Q5000, the call accounting and PBX reporting software by Intellivoss. Track call volumes and costs, department budgets with multi-branch rollups, busy-hour patterns, and AI-powered insights and fraud alerts - on FreePBX, Issabel and VitalPBX. https://q5000.co.za/img/video/outbound-dashboard-overview.mp4 178 2026-07-30T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/3V3TqqZ8Lxc https://q5000.co.za/img/video/inbound-dashboard-overview.webp Q5000 Inbound Dashboard Overview Never let a customer call slip through the cracks. The Q5000 Inbound Dashboard tracks missed calls, recovery rates, abandonment, service levels and wait times - with per-hour charts and AI insights that show exactly when your team needs cover. Works with FreePBX, Issabel and VitalPBX. https://q5000.co.za/img/video/inbound-dashboard-overview.mp4 128 2026-08-12T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/aUO41Ko2YvE https://q5000.co.za/img/video/reports-overview.webp Q5000 Reports Overview Fourteen professional report types, one simple workflow: pick, filter, preview, export. This overview of the Q5000 reporting engine covers report templates, scheduled email reports, Summary vs Detailed views, and polished PDF and Excel exports for management, auditing and billing. https://q5000.co.za/img/video/reports-overview.mp4 114 2026-07-30T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/7ggdD5Q_ADw https://q5000.co.za/img/video/billing-overview.webp Q5000 Billing Overview Turn call data into revenue. A quick tour of the Q5000 Billing module: set up billing rates for clients or departments, generate billing runs, create tax invoices under your own branding, and track profit with direct exports to Sage 50, Xero and QuickBooks Online. https://q5000.co.za/img/video/billing-overview.mp4 69 2026-07-28T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/dC87sMul6J8 https://q5000.co.za/img/video/extensions-pins-and-departments-overview.webp Q5000 Extensions, PINs & Departments Overview Set up Q5000 for your organisation in three steps: map your extensions to real names, link PIN account codes to employees (if your PBX uses them), and build a department hierarchy with budgets and manager alerts. Includes PBX import, CSV bulk tools and AI-suggested departments. https://q5000.co.za/img/video/extensions-pins-and-departments-overview.mp4 115 2026-07-30T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/ZR8dJhaVk_E https://q5000.co.za/img/video/phonebook-overview.webp Q5000 Phonebook Overview The reason your reports show business names instead of raw phone numbers. Colour-coded categories, business vs personal classification, AI number identification, MAN 3000 and CSV import, and one-click reclassification of your whole call history. https://q5000.co.za/img/video/phonebook-overview.mp4 68 2026-07-27T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/W3mIgaWHh-Q https://q5000.co.za/img/video/budget-alerts-overview.webp Q5000 Budget Alerts Overview Q5000's early-warning system for call spending: automatic warnings at 80% of a department's monthly budget and critical alerts at 100%, with one-click manager emails and a full audit history. Set your budgets once and let Q5000 watch them every day. https://q5000.co.za/img/video/budget-alerts-overview.mp4 62 2026-08-12T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/PfDIEaP7DIU https://q5000.co.za/img/video/call-policies-and-violations-overview.webp Q5000 Call Policies & Violations Overview Define the rules once and Q5000 enforces them forever: duration limits, international prefixes and more, checked against every call on every sync. Violations land in a colour-coded review queue with AI number lookup and acknowledgement tracking. https://q5000.co.za/img/video/call-policies-and-violations-overview.mp4 74 2026-07-27T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/f9eheiZk9Ws https://q5000.co.za/img/video/settings-overview.webp Q5000 Settings Overview The engine room of Q5000 in five tabs: automatic CDR sync scheduling, call rate files, multi-PBX server connections over encrypted SSH, licensing, and one-click backup and restore. Everything that keeps your call accounting running itself. https://q5000.co.za/img/video/settings-overview.mp4 75 2026-07-30T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/5rGLQH3kjW8 https://q5000.co.za/img/video/getting-started-connect-your-pbx-from-scratch.webp Q5000 User Guide - Getting Started: Connect Your PBX From Scratch Installed Q5000 and staring at an empty screen? This is the whole journey in one sitting: connect to a live PBX over SSH, let Q5000 create its own read-only database user so you never need the MySQL password, set your landline and mobile rates, pull down your entire call history, and import every extension name straight off the phone system. Then the first hour that actually matters - activating your licence, building departments with budgets, letting Q5000 review those budgets against real spend, and turning a wall of raw numbers into named companies with AI lookup. Recorded end to end against a real Asterisk PBX, nothing skipped. https://q5000.co.za/img/video/getting-started-connect-your-pbx-from-scratch.mp4 538 2026-07-31T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/1gazYfiPpIc https://q5000.co.za/img/video/departments-budgets-and-alerts-setup.webp Q5000 User Guide - Departments, Budgets & Alerts Setup Build your company inside Q5000: branches, departments and sub-departments with cost centers, monthly budgets and manager emails. Assign extensions and PINs, watch live budget bars on the dashboard, and let automatic alerts email the right manager at 80% and 100% of budget - with a complete audit history and CSV export of the whole structure. https://q5000.co.za/img/video/departments-budgets-and-alerts-setup.mp4 525 2026-07-30T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/kPLjbzRsMHs https://q5000.co.za/img/video/phonebook-categories-ai-lookup-and-more.webp Q5000 User Guide - Phonebook: Categories, AI Lookup & More Why categories are the most underrated feature in Q5000: colour-coded call logs, category filtering in reports, personal-use compliance and client billing all run on your phonebook. This guide covers building your own categories, AI identification of unknown numbers (one at a time or in bulk), CSV and MAN 3000 imports, and the crucial Update CDR Records button that reclassifies your whole history. https://q5000.co.za/img/video/phonebook-categories-ai-lookup-and-more.mp4 224 2026-07-29T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/Z_r7k2Ocj5E https://q5000.co.za/img/video/reports-every-report-type-explained.webp Q5000 User Guide - Reports: Every Report Type Explained The complete deep dive into Q5000 reporting: all fourteen report types explained one by one - Summary, Call Detail Export, Comparative Period, Cost Verification, Department, Inbound Analytics, Inbound vs Outbound, Internal Calls, Longest Duration, Personal vs Business, Top Dialed, Top Expensive, Trend Analysis & Forecast and User Activity - plus view modes, filters, templates, scheduled email reports and PDF/Excel exports. Keep this one bookmarked as your reference. https://q5000.co.za/img/video/reports-every-report-type-explained.mp4 396 2026-07-29T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/jg2EzkFSTSU https://q5000.co.za/img/video/call-policies-stop-unauthorized-calls.webp Q5000 User Guide - Call Policies: Stop Unauthorized Calls Make Q5000 your policy enforcer: build rules for call duration limits, international prefixes and business hours, choose Warning or Critical severity, and let every CDR sync scan your calls automatically. Review violations with full context - who, what number, how long, which department - investigate with AI lookup, and acknowledge each case for a clean audit trail. https://q5000.co.za/img/video/call-policies-stop-unauthorized-calls.mp4 277 2026-07-30T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/WAUUZTMLVEk https://q5000.co.za/img/video/investigate-an-expensive-call.webp Q5000 User Guide - Investigate an Expensive Call The phone bill is up and management wants a name. Follow a real investigation in Q5000: spot the anomaly on the dashboard, find the most expensive calls, identify the destination with AI, drill into the user's complete activity, prove the spike with a period comparison, export the evidence as a PDF - and set a call policy so it never happens quietly again. https://q5000.co.za/img/video/investigate-an-expensive-call.mp4 148 2026-08-12T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/otBq5yfH9FI https://q5000.co.za/img/video/billing-from-rate-card-to-branded-invoice.webp Q5000 User Guide - Billing: From Rate Card to Branded Invoice A complete billing cycle, start to finish: bill an internal call-centre department per second with a markup and fixed monthly costs, invoice an external client per call, save the whole setup as a reusable rate card, then create tax invoices under your own branding - company details, logo, VAT and banking - and track them from Draft to Issued to Paid, with profit reports and exports to Sage 50, Xero and QuickBooks Online. https://q5000.co.za/img/video/billing-from-rate-card-to-branded-invoice.mp4 240 2026-07-29T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/bMoF5mMwiYE https://q5000.co.za/img/video/backup-and-restore-move-to-a-new-pc.webp Q5000 User Guide - Backup & Restore: Move to a New PC New laptop, server rebuild, or just being careful? One password-protected backup file holds your entire Q5000 configuration - servers, departments, budgets, PINs, extensions, phonebook, rate files and report templates. This guide shows how to back up in under a minute, restore on a new machine, and re-sync your call history straight from the PBX. https://q5000.co.za/img/video/backup-and-restore-move-to-a-new-pc.mp4 171 2026-07-28T09:00:00+02:00 yes no Intellivoss https://www.youtube.com/embed/9mtzwdxpV10 https://q5000.co.za/guides 2026-07-06 weekly 0.7 https://q5000.co.za/guides/per-department-call-cost-reporting 2026-07-06 monthly 0.7 https://q5000.co.za/guides/mapping-pin-account-codes-to-departments 2026-07-06 monthly 0.7 https://q5000.co.za/guides/freepbx-vitalpbx-call-cost-tracking 2026-07-06 monthly 0.7 https://q5000.co.za/guides/migrating-from-man3000 2026-07-10 monthly 0.7 https://q5000.co.za/guides/scheduled-email-call-reports 2026-07-10 monthly 0.7