See Q5000 in Action
Every screen, recorded from the real application running on demo data — no slideware. Start with the 1:29 tour, then dig into whichever module you need.
The 1:29 tour — dashboards, AI phone lookup, reports and billing.
Module overviews
A short tour of each screen — the quickest way to see whether Q5000 fits how you work.
Q5000 Outbound Dashboard Overview
A quick tour of the Outbound Dashboard in Q5000, the call accounting and PBX reporting software by Intellivoss. Track call volumes and costs, department budgets with multi-branch rollups, busy-hour patterns, and AI-powered insights and fraud alerts - on FreePBX, Issabel and VitalPBX.
Watch on YouTube →Q5000 Inbound Dashboard Overview
Never let a customer call slip through the cracks. The Q5000 Inbound Dashboard tracks missed calls, recovery rates, abandonment, service levels and wait times - with per-hour charts and AI insights that show exactly when your team needs cover. Works with FreePBX, Issabel and VitalPBX.
Watch on YouTube →Q5000 Reports Overview
Fourteen professional report types, one simple workflow: pick, filter, preview, export. This overview of the Q5000 reporting engine covers report templates, scheduled email reports, Summary vs Detailed views, and polished PDF and Excel exports for management, auditing and billing.
Watch on YouTube →Q5000 Billing Overview
Turn call data into revenue. A quick tour of the Q5000 Billing module: set up billing rates for clients or departments, generate billing runs, create tax invoices under your own branding, and track profit with direct exports to Sage 50, Xero and QuickBooks Online.
Watch on YouTube →Q5000 Extensions, PINs & Departments Overview
Set up Q5000 for your organisation in three steps: map your extensions to real names, link PIN account codes to employees (if your PBX uses them), and build a department hierarchy with budgets and manager alerts. Includes PBX import, CSV bulk tools and AI-suggested departments.
Watch on YouTube →Q5000 Budget Alerts Overview
Q5000's early-warning system for call spending: automatic warnings at 80% of a department's monthly budget and critical alerts at 100%, with one-click manager emails and a full audit history. Set your budgets once and let Q5000 watch them every day.
Watch on YouTube →Q5000 Call Policies & Violations Overview
Define the rules once and Q5000 enforces them forever: duration limits, international prefixes and more, checked against every call on every sync. Violations land in a colour-coded review queue with AI number lookup and acknowledgement tracking.
Watch on YouTube →Q5000 Phonebook Overview
The reason your reports show business names instead of raw phone numbers. Colour-coded categories, business vs personal classification, AI number identification, MAN 3000 and CSV import, and one-click reclassification of your whole call history.
Watch on YouTube →Q5000 Settings Overview
The engine room of Q5000 in five tabs: automatic CDR sync scheduling, call rate files, multi-PBX server connections over encrypted SSH, licensing, and one-click backup and restore. Everything that keeps your call accounting running itself.
Watch on YouTube →User guides
Longer, step-by-step walkthroughs for setting things up and getting real work done.
Q5000 User Guide - Reports: Every Report Type Explained
The complete deep dive into Q5000 reporting: all fourteen report types explained one by one - Summary, Call Detail Export, Comparative Period, Cost Verification, Department, Inbound Analytics, Inbound vs Outbound, Internal Calls, Longest Duration, Personal vs Business, Top Dialed, Top Expensive, Trend Analysis & Forecast and User Activity - plus view modes, filters, templates, scheduled email reports and PDF/Excel exports. Keep this one bookmarked as your reference.
Watch on YouTube →Q5000 User Guide - Billing: From Rate Card to Branded Invoice
A complete billing cycle, start to finish: bill an internal call-centre department per second with a markup and fixed monthly costs, invoice an external client per call, save the whole setup as a reusable rate card, then create tax invoices under your own branding - company details, logo, VAT and banking - and track them from Draft to Issued to Paid, with profit reports and exports to Sage 50, Xero and QuickBooks Online.
Watch on YouTube →Q5000 User Guide - Phonebook: Categories, AI Lookup & More
Why categories are the most underrated feature in Q5000: colour-coded call logs, category filtering in reports, personal-use compliance and client billing all run on your phonebook. This guide covers building your own categories, AI identification of unknown numbers (one at a time or in bulk), CSV and MAN 3000 imports, and the crucial Update CDR Records button that reclassifies your whole history.
Q5000 User Guide - Departments, Budgets & Alerts Setup
Build your company inside Q5000: branches, departments and sub-departments with cost centers, monthly budgets and manager emails. Assign extensions and PINs, watch live budget bars on the dashboard, and let automatic alerts email the right manager at 80% and 100% of budget - with a complete audit history and CSV export of the whole structure.
Q5000 User Guide - Investigate an Expensive Call
The phone bill is up and management wants a name. Follow a real investigation in Q5000: spot the anomaly on the dashboard, find the most expensive calls, identify the destination with AI, drill into the user's complete activity, prove the spike with a period comparison, export the evidence as a PDF - and set a call policy so it never happens quietly again.
Watch on YouTube →Q5000 User Guide - Backup & Restore: Move to a New PC
New laptop, server rebuild, or just being careful? One password-protected backup file holds your entire Q5000 configuration - servers, departments, budgets, PINs, extensions, phonebook, rate files and report templates. This guide shows how to back up in under a minute, restore on a new machine, and re-sync your call history straight from the PBX.
Watch on YouTube →